My family was out and about on Boxing Day when we heard your advertisement “Pay nothing, no money down, no payments, no interest for 18 months on approved credit!”
We had been looking at getting a new TV since our 52” rear projection LCD was in need of a $400 bulb. We drove to the store on Wharncliffe Road in London, passed through the doors that proudly announce “Family to family, that’s the difference.” How nice!
We looked around that vast home furnishings and made our way to the TV and electronics section. We ideally wanted another LCD, but the 60” plasma was very inviting. We decided that since we were already approved for $10,000 we would go ahead and take the $1500 television – for $0 down, no payments and no interest.
Well, that was until our sales rep advised that he required a 15% deposit on the TV. Um, no, I don’t think so. We shared with him the ad on the radio. He looked at the ad in the paper which supported our position. We weren’t planning to pay anything. Mr. Sales Rep asked another rep who said, there was no money down except for 15%, a sort of “goodwill gesture” that we would fulfill our end of the contract.
Anyone see the irony in his statement?
So we asked again, are you going to give us the TV with nothing down, no payments, no interest? No.
Well, we spent cash this Christmas, without taking any debt on. We didn’t need a TV right now, but 18 months without payments and we could have paid it off anyway. Instead, we walked away without a new TV. More importantly, Tepperman’s lost a sale that day.
“Family to family, that’s the difference.” One thing you forgot Tepperman’s…my family doesn’t lie to me.